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Billing & OSS World magazine and Billing & OSS World Conference & Expo have announced that RiverRock Systems was runner-up in the Billing & OSS World 2010 Excellence Award’s Best Business Process Automation for RiverRock’s Customer Treatment solution. The awards recognize excellence in service providers’ business from vendor-enabled or internal initiatives. The award categories were revamped for 2010 to recognize benefits over technology type and welcomed submissions from across the BSS/OSS spectrum.
 RiverRock Systems was recognized for their achievement at ceremonies on Wednesday, June 9, at the Billing & OSS World 2010 Conference & Expo in Washington, D.C. Billing & OSS World 2010 Excellence Award winners and runners-up will be featured in an upcoming issue of Billing & OSS World magazine and on the companion Web site, www.billingworld.com.
"Our Customer Treatment solution brings reliability, repeatability, and efficiency to the entire customer contact life cycle", said Robert MacKay, VP of RiverRock Systems. "From initial welcome letters and information kits, to anniversary appreciation activities, as well as all the in-between proactive and reactive touchpoints such as up-sells, reminders, suspensions, restorals, and fees - our Customer Treatment offering allows the provider to define its own business processes and then have those executed automatically, in real-time, and with very little or no human resource requirements."
The Billing & OSS World Excellence Awards 2010 were judged by an independent panel that included Ari Banerjee, senior consultant for telecommunications research company Heavy Reading; Susan McNeice, global director for communications infrastructure and OSS/BSS software at Stratecast, a division of Frost & Sullivan; Elisabeth Rainge, program director of network and telecom software research for IDC; and members of the Billing & OSS World editorial team. For more information on the Billing & OSS World Excellence Awards 2010, visit www.billingworld.com/articles/2010/06/this-year-boss-excellence-awards-recognize-real-world-benefits.aspx.
About RiverRock Systems, Ltd. – RiverRock Systems, Ltd., headquartered in Dallas, Texas, provides proven end-to-end, web-based operations support systems (OSS) and services for utilities and communications service providers. Its pre-integrated OSS suite of solutions encompasses modules to handle order management, CRM, rating, management reporting, convergent billing, accounts receivable, customer/e-care portals, and electronic bonding. The platform allows resell and facilities-based carriers to offer local, long distance, broadband, data applications, VoIP, and Internet services to their business, residential, and wholesale customers. | | |
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RiverRock Systems, Ltd. (“RiverRock”), a leading provider of operational and business support systems (OSS/BSS) for integrated communication providers, announced today that Pac-West Telecomm, Inc. (“Pac-West”), a leading provider of advanced wholesale telecommunication services, has gone live with RiverRock's RADIX billing and customer care software suite.
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“We are very pleased to have successfully implemented RiverRock’s billing solution,” said Shelly Hendrix, VP of Business Operations at Pac-West. “Our teams worked very well together as we replaced several disparate systems with RiverRock’s RADIX. We are already seeing the benefits of a more functional system and the outstanding customer support provided by RiverRock. We are also excited about the opportunity RiverRock’s solution provides to Pac-West in allowing us to scale in volume and customers with new and creative offerings.”
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“After working daily with the Pac-West team to enable a smooth and seamless transition to RiverRock’s RADIX software suite, we are thrilled to have reached this great milestone,” said David Thompson, President of RiverRock Systems. “The Pac-West team is very talented and great to work with. We constantly saw their tireless efforts to put their customers first and to ensure that their needs were met. With such a philosophy which mirrors our own, we are excited to further enable Pac-West's continued growth and excellence in the marketplace.”
RiverRock RADIX ASP delivers a high-value, optimized solution to create a tailored offering based upon a service provider's business. RiverRock's industry and operational experts use proven processes to manage the customer's back office.
About Pac-West Telecomm - Pac-West provides advanced telecommunications and data solutions " & "that enable traditional and next-generation carriers to efficiently design, deploy, and deliver integrated communication solutions. " & "Pac-West Telecomm is in its twenty-ninth year of operation. For more information about Pac-West, visit www.pacwest.com.
About RiverRock Systems, Ltd. – RiverRock Systems, Ltd., headquartered in Dallas, Texas, provides proven end-to-end, web-based operations support systems (OSS) and services for utilities and communications service providers. Its integrated OSS suite of solutions includes modules to handle order management, CRM, mediation, usage rating, management reporting, convergent billing, accounts receivable, customer/e-care portals and electronic bonding. The platform allows resell and facilities-based carriers to offer local, long distance, broadband, data applications, VoIP and Internet services to their business, residential and wholesale customers. For more information about RiverRock, visit www.riverrocksystems.com. | | |
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Billing & OSS World magazine and Billing & OSS World Conference & Expo have announced that RiverRock Systems is a finalist in the Billing & OSS World Excellence Awards 2010, Best Business Process Automation category. The awards recognize excellence in service providers’ business from vendor-enabled or internal initiatives. The award categories were revamped for 2010 to recognize benefits over technology type and welcomed submissions from across the BSS/OSS spectrum.
The Billing & OSS World Excellence Awards 2010 will be presented at ceremonies on Wednesday, June 9, at the Billing & OSS World 2010 Conference & Expo in Washington, D.C. Award winners and runners-up will be featured in an upcoming issue of Billing & OSS World magazine and on the companion Web site, www.billingworld.com.
The Billing & OSS World Excellence Awards 2010 are being judged by an independent panel that includes Ari Banerjee, senior consultant for telecommunications research company Heavy Reading; Susan McNeice, global director for communications infrastructure and OSS/BSS software at Stratecast, a division of Frost & Sullivan; Elisabeth Rainge, program director of network and telecom software research for IDC; and members of the Billing & OSS World editorial team.
Billing & OSS World Magazine – Since 1995, Billing & OSS World magazine has been the primary source for coverage and analysis of the telecommunications billing and operations support services – from service creation, provisioning and customer management to fraud management, billing, revenue assurance and more.
Billing & OSS World Conference & Expo – Celebrating its 18th year in 2010, the Billing & OSS World Conference & Expo is the premier conference and exposition focusing on the business and operations support systems requirements for next-generation communications networks.
About RiverRock Systems, Ltd. – RiverRock Systems, Ltd., headquartered in Dallas, Texas, provides proven end-to-end, web-based operations support systems (OSS) and services for utilities and communications service providers. Its pre-integrated OSS suite of solutions encompasses modules to handle order management, CRM, rating, management reporting, convergent billing, accounts receivable, customer/e-care portals, and electronic bonding. The platform allows resell and facilities-based carriers to offer local, long distance, broadband, data applications, VoIP, and Internet services to their business, residential, and wholesale customers. | | |
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| | | | RiverRock Systems, Ltd., a leading provider of operational and business support systems (OSS/BSS) for integrated communication providers, announced today that Pac-West Telecomm, Inc (“Pac-West”), a leading provider of advanced wholesale telecommunication services, has selected RiveRock's Radix flagship software suite to replace its existing rating and billing platforms.
"RiverRock is excited to work with Pac-West and to help enable their successful growth. With RiverRock's integrated CRM and billing solution, Pac-West will be able to further streamline its back office operations, focus on core competencies, and grow without limits.", said David Thompson, president of RiverRock Systems. "We have a great relationship with Pac-West, and are pleased to provide the systems needed for Pac-West to seek new growth opportunities and to create an exceptional customer experience."
Shelly Hendrix, VP of Business Operations for Pac-West, said, "We needed to improve the efficiency of our billing processes while consolidating our internal applications. We are very pleased with the suite of solutions being provided by RiverRock Systems. What they have to offer made it very easy for us to move forward with our business strategy."
RiverRock RADIX ASP delivers a high-value, optimized solution to create a tailored offering based upon a service provider's business. RiverRock's industry and operational experts use proven processes to manage the customer's back office.
About Pac-West Telecomm - Pac-West provides advanced telecommunications and data solutions that enable traditional and next-generation carriers to efficiently design, deploy, and deliver integrated communication solutions. Pac-West Telecomm is in its twenty-ninth year of operation. For more information about Pac-West, visit http://www.pacwest.com.
About RiverRock Systems, Ltd. – RiverRock Systems, Ltd., headquartered in Dallas, Texas, provides proven end-to-end, web-based operations support systems (OSS) and services for utilities and communications service providers. Its pre-integrated OSS suite of solutions encompasses modules to handle order management, CRM, rating, management reporting, convergent billing, accounts receivable, customer/e-care portals, and electronic bonding. The platform allows resell and facilities-based carriers to offer local, long distance, broadband, data applications, VoIP, and Internet services to their business, residential, and wholesale customers. | | |
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| | | |  RiverRock today announced it has once again qualified and earned the coveted Microsoft Gold Certified Partner designation. This will be the 3rd year in a row that RiverRock has achieved this industry gold standard.
Per Microsoft, “The Gold Certified logo signals that your company has a significant level of industry experience providing services, software, or support for Microsoft-based technologies. It also indicates to customers that your business is reliable, experienced, and endorsed by Microsoft.”
The benefits of earning this designation will allow RiverRock increased credibility with our customers and prospects and to distinguish our company’s expertise from that of other technology providers in our area. In addition, RiverRock will have priority access to Microsoft’s technical support lines and access to the latest software technologies enabling RiverRock to provide its customers with the highest levels of customer service and product/feature offerings.
About RiverRock Systems, Ltd. – RiverRock Systems, Ltd., headquartered in Dallas, Texas, provides proven end-to-end, web-based operations support systems (OSS) and services for utilities and communications service providers. Its pre-integrated OSS suite of solutions encompasses modules to handle order management, CRM, rating, management reporting, convergent billing, accounts receivable, customer/e-care portals, and electronic bonding. The platform allows resell and facilities-based carriers to offer local, long distance, broadband, data applications, VoIP, and Internet services to their business, residential, and wholesale customers. | | |
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| | | | The Local LSR Gateway, an integrated component of the RiverRock RADIX suite of B/OSS solutions, completed the upgrade from EDI bonding to XML bonding. AT&T’s XML interface provides for higher levels of throughput, accuracy in order transmission, and a pathway to simplified maintenance. RiverRock’s Local LSR Gateway provides for automated generation of preorder and order transactions, the transmission of these transactions, and the monitoring and processing of all related responses. This allows our Local LSR customers to further achieve productivity gains by only needing to enter customer, order, and billing information once, and through only one system.
About RiverRock Systems, Ltd.
RiverRock is a premier operational support system solution provider focused on today’s integrated communication providers. RiverRock RADIX™, RiverRock’s software suite and solution services, provides clients with tools to support their rapidly changing business models. Located in Dallas, RiverRock’s ASP Hosting and Licensed solutions offer a seamless and secure solution to critical business needs. | | |
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RiverRock announced today that it would be attending this year’s CTIA Wireless tradeshow in Las Vegas, NV, from March 23th through March 25th. While attending, RiverRock will also be conducting industry related surveys. Participants will be entered into a drawing for a new Apple iPad. To make an appointment to discuss RiverRock’s suite of B/OSS solutions or to participate in the survey, please contact sales@riverrocksystems.com or visit our website.
About CTIA Wireless 2010 - http://www.CTIAWireless.com
About RiverRock Systems, Ltd.
RiverRock is a premier operational support system solution provider focused on today’s integrated communication providers. RiverRock RADIX™, RiverRock’s software suite and solution services, provides clients with tools to support their rapidly changing business models. Located in Dallas, RiverRock’s ASP Hosting and Licensed solutions offer a seamless and secure solution to critical business needs.
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RiverRock announced today that it would attending this year’s Spring CompTel expo in Nashville, TN, from March 15th through March 17th. While attending, RiverRock will also be conducting industry related surveys. Participants will be entered into a drawing for a new Apple iPad. To make an appointment to discuss RiverRock’s suite of B/OSS solutions or to participate in the survey, please contact
sales@riverrocksystems.com or visit our website.
About CompTel Spring 2010 - http://www.comptel.org/content.asp?contentid=2153
About RiverRock Systems, Ltd.
RiverRock is a premier operational support system solution provider focused on today’s integrated communication providers. RiverRock RADIX™, RiverRock’s software suite and solution services, provides clients with tools to support their rapidly changing business models. Located in Dallas, RiverRock’s ASP Hosting and Licensed solutions offer a seamless and secure solution to critical business needs.
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RiverRock launched its plans to conduct several industry surveys to provide our current customers with current, market information. RiverRock takes its partner style role very seriously, and is always looking for strategies that can help its customer base become ever more productive. Survey respondents who also provide contact information, will be entered into a drawing for the recently announced Apple iPad.
About RiverRock Systems, Ltd.
RiverRock is a premier operational support system solution provider focused on today’s integrated communication providers. RiverRock RADIX™, RiverRock’s software suite and solution services, provides clients with tools to support their rapidly changing business models. Located in Dallas, RiverRock’s ASP Hosting and Licensed solutions offer a seamless and secure solution to critical business needs.
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| | | | SpeedPay integrated with RiverRock’s RADIX – The API suite for RiverRock’s telecom payment solution components as expanded to support 3rd party payment posting. Western Union’s SpeedPay system was successfully implemented using the newly expanded API suite. The new, XML based web service API’s provide ease in integration, maintenance, and processing of 3rd party payments. For additional information, please contact sales@riverrocksystems.com or visit our website.
About RiverRock Systems, Ltd.
RiverRock is a premier operational support system solution provider focused on today’s integrated communication providers. RiverRock RADIX™, RiverRock’s software suite and solution services, provides clients with tools to support their rapidly changing business models. Located in Dallas, RiverRock’s ASP Hosting and Licensed solutions offer a seamless and secure solution to critical business needs. | | |
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RiverRock Systems, Ltd. (“RiverRock”), a leading solutions provider of Billing and Customer Care systems, announces that it has reached a new milestone of 20 billion rated usage records representing a combination of TDM, VoIP, conference and data calls for its hosted customers.
“We are very pleased with this operational milestone and this ability to enable our customers to grow their businesses rapidly and without limits.” states David Thompson, President, RiverRock Systems. “Our customers continue to use and benefit from RiverRock’s advanced rating engine and robust product catalog. They are employing a variety of creative plans which enable them to be very competitive and timely in their respective markets.”
About RiverRock Systems, Ltd.
RiverRock is a premier operational support system solution provider focused on today’s integrated communication providers. RiverRock RADIX™, RiverRock’s software suite and solution services, provides clients with tools to support their rapidly changing business models. Located in Dallas, RiverRock’s ASP Hosting and Licensed solutions offer a seamless and secure solution to critical business needs.
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RiverRock released its latest PCI compliance upgrades. Maintaining PCI compliance is a vital requirement in today’s telecom marketplace. The Payment Card Industry Data Security Standard (PCI-DSS) is a set of requirements for enhancing payment account security, developed by the PCI Security Standards Council which includes American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc International. The purpose of the PCI-DSS is to help facilitate the adoption of consistent data security measures on a global basis. For additional information, please contact
sales@riverrocksystems.com or visit our website.
About RiverRock Systems, Ltd.
RiverRock is a premier operational support system solution provider focused on today’s integrated communication providers. RiverRock RADIX™, RiverRock’s software suite and solution services, provides clients with tools to support their rapidly changing business models. Located in Dallas, RiverRock’s ASP Hosting and Licensed solutions offer a seamless and secure solution to critical business needs.
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