RiverRock Systems - The New Standard in Billing & Customer Care

What do we provide?

CRM •
Workflow Engine •
Customer Care •
Order Management •
Accounts Receivable •
Flexible Rating •
Billing •
Collections •
Problem Handling •
Product Development •
Automated Treatment •
Hosted Solutions •
Web 2.0 •
Rich UI Experience •
Realtime Payment Bonding •
Integrated Provisioning •
Customer Centric Design •
Trouble Ticketing •
Low TCO •
Organization Empowerment •
Flexible Discounting •
Product/Service Bundling •
Customer eCare Portal •
Highly Scalable •
Centralized Administration •
Single Touch-Point Order Entry •
Carrier Grade and Mission Critical Performance •
Cost Effective •
High ROI •
Supports Campaigns and Promotions •
Superior Customer Service •

Facilities & Resale •
Event Management •
Convergent Service Ordering •
Account Inquiry & Maintenance •
Usage & Fixed Rate Plans •
High Volume Transactions •
Table Driven Engine •
Real Time LSR Bonding with ILECs •
Adjustments •
Other Charges & Credits •
Payments •
Tracking Incidents & Issues •
Raw & Rated CDRs •
Local & Long Distance •
Rating •
Minimal Data Re-Entry •
Parent-Child Hierarchy •
Cross Service Bundles •
Suspense Management •
Activity Dependencies •
Real Time Credit Card Processing •
Integrated Treatment Engine •
Automated Incident Assignment •
Dynamic Reporting System Tool •
Data •
Offline Billing •
Integrated Bonding •
Online Billing •
Discounting •
In-depth Traffic Analyses •
Escalation •
Lockbox Processing •
Sales Lead Tool •
Vendor Costing •
VoIP •
CDR Extracts •
Order Validation •
Bill Image Viewing •
Rate Uploads •
Near Real Time Credit Warning •
Resource Load Balancing •
BizTalk EAI •
GL Reporting •
Integrated eCare •

Microsoft White Paper

Microsoft Case Study about RiverRock Radix

Billing & Customer Care

RADIX IDC represents the most advanced Billing and Customer Care solution for today’s communication, utility and enterprise service providers.
The application’s rich functionality and modular design enables you to accelerate your time to market and rapidly implement solutions with minimal OSS systems integration. By providing a fully integrated suite, RiverRock Systems is able to offer you the ability to significantly differentiate your service offering to your customers.

Order Management

We understand that outside of the sales cycle, the order management process is your first opportunity to provide your customer a positive experience. For this reason, the RADIX IDC Order Management module was designed to provide end-to-end management of an order from the point of customer entry to service activation. Leveraging a table driven workflow engine, Order Management uses Wizards to ensure an order is properly defined within RADIX IDC.

Miss us at CompTel?
Catch us at Billing World - Booth 1210!

Request a Meeting!

User ID:
Password: